:root {
  --za-ink: #101828;
  --za-ink-soft: #344054;
  --za-muted: #667085;
  --za-bg: #f5f7fa;
  --za-surface: #ffffff;
  --za-surface-soft: #f9fafb;
  --za-line: #e4e7ec;
  --za-line-strong: #d0d5dd;
  --za-blue: #2166eb;
  --za-blue-soft: #eff8ff;
  --za-green: #067647;
  --za-green-soft: #ecfdf3;
  --za-red: #b42318;
  --za-red-soft: #fef3f2;
  --za-amber: #b54708;
  --za-amber-soft: #fffaeb;
  --za-violet: #6938ef;
  --za-radius-sm: 10px;
  --za-radius: 14px;
  --za-radius-lg: 20px;
  --za-shadow-sm: 0 1px 2px rgba(16, 24, 40, .05);
  --za-shadow: 0 8px 24px rgba(16, 24, 40, .07);
  --za-focus: 0 0 0 4px rgba(23, 92, 211, .14);
}

* { box-sizing: border-box; }

html { color-scheme: light; }

body {
  margin: 0 !important;
  background: var(--za-bg) !important;
  color: var(--za-ink) !important;
  font-family: Inter, ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Arial, sans-serif !important;
  font-size: 15px;
  line-height: 1.5;
  -webkit-font-smoothing: antialiased;
}

@keyframes za-rise { from { opacity: 0; transform: translateY(10px); } to { opacity: 1; transform: translateY(0); } }
@keyframes za-fade { from { opacity: 0; } to { opacity: 1; } }
@keyframes za-pulse { 0%,100% { box-shadow: 0 0 0 4px #ecfdf3; } 50% { box-shadow: 0 0 0 7px rgba(18,183,106,.08); } }

.wrap > .topbar, .wrap > .header { animation: za-rise .38s cubic-bezier(.2,.8,.2,1) both; }
.wrap > .overview-grid, .wrap > .notification-panel, .wrap > .toolbar, .wrap > .searchbar, .wrap > .card, .ticket-hero { animation: za-rise .42s cubic-bezier(.2,.8,.2,1) both; }
.wrap > .overview-grid { animation-delay: .05s; }
.wrap > .notification-panel, .wrap > .toolbar { animation-delay: .09s; }
.wrap > .searchbar, .wrap > .card { animation-delay: .12s; }

a { color: var(--za-blue); }

a:focus-visible,
button:focus-visible,
input:focus-visible,
select:focus-visible,
textarea:focus-visible {
  outline: 2px solid transparent !important;
  box-shadow: var(--za-focus) !important;
}

.wrap {
  width: min(1480px, calc(100% - 40px)) !important;
  max-width: none !important;
  margin: 24px auto 48px !important;
  padding: 0 !important;
}

.topbar {
  display: flex !important;
  align-items: flex-start !important;
  justify-content: space-between !important;
  gap: 24px !important;
  margin: 0 0 20px !important;
  padding: 24px !important;
  background: linear-gradient(135deg, #071222 0%, #0b1525 100%) !important;
  color: #fff !important;
  border: 1px solid rgba(255, 255, 255, .08) !important;
  border-radius: var(--za-radius-lg) !important;
  box-shadow: var(--za-shadow) !important;
}

.brand-block { display: flex; align-items: flex-start; gap: 28px; min-width: 0; }

.brand {
  display: inline-flex;
  align-items: center;
  gap: 11px;
  color: #fff !important;
  text-decoration: none;
  min-width: max-content;
}

.brand-mark {
  position: relative;
  display: block;
  width: 42px;
  height: 42px;
  color: transparent;
}
.brand-mark::before,.brand-mark::after{position:absolute;content:"";border-radius:10px}
.brand-mark::before{inset:2px 12px 12px 2px;background:linear-gradient(145deg,#55c7ff,#2166eb);box-shadow:0 10px 25px rgba(37,99,235,.38)}
.brand-mark::after{inset:12px 2px 2px 12px;background:rgba(255,255,255,.13);border:1px solid rgba(255,255,255,.3)}

.brand strong { display: block; font-size: 15px; letter-spacing: .09em; }
.brand small { display: block; margin-top: 1px; color: #98a2b3; font-size: 11px; }
.page-heading { min-width: 0; }
.eyebrow { margin-bottom: 4px; color: #84adff; font-size: 11px; font-weight: 800; letter-spacing: .1em; text-transform: uppercase; }

.title {
  color: inherit !important;
  font-size: clamp(25px, 3vw, 34px) !important;
  line-height: 1.16 !important;
  font-weight: 760 !important;
  letter-spacing: -.035em !important;
}

.topbar .meta { color: #98a2b3 !important; }
.meta, .muted { color: var(--za-muted) !important; font-size: 13px !important; }
.top-actions { display: flex; align-items: center; justify-content: flex-end; gap: 8px; flex-wrap: wrap; }

.btn,
.btn-light,
.btn-quiet,
button,
input[type="submit"] {
  display: inline-flex !important;
  align-items: center !important;
  justify-content: center !important;
  min-height: 40px;
  padding: 9px 14px !important;
  border-radius: var(--za-radius-sm) !important;
  border: 1px solid var(--za-ink) !important;
  background: var(--za-ink) !important;
  color: #fff !important;
  font: inherit !important;
  font-size: 13px !important;
  font-weight: 700 !important;
  line-height: 1.2 !important;
  text-decoration: none !important;
  cursor: pointer;
  transition: border-color .16s ease, background .16s ease, box-shadow .16s ease, transform .16s ease !important;
}

.btn-light {
  background: #fff !important;
  color: var(--za-ink) !important;
  border-color: var(--za-line-strong) !important;
}

.topbar .btn-light,
.topbar .btn-quiet {
  background: rgba(255, 255, 255, .08) !important;
  color: #fff !important;
  border-color: rgba(255, 255, 255, .18) !important;
}

.topbar .btn-quiet { background: transparent !important; color: #d0d5dd !important; }

.btn:hover,
.btn-light:hover,
.btn-quiet:hover,
button:hover {
  transform: translateY(-1px);
  box-shadow: 0 5px 12px rgba(16, 24, 40, .11) !important;
}

button:disabled { opacity: .55 !important; cursor: not-allowed !important; transform: none !important; box-shadow: none !important; }

.overview-grid {
  display: grid;
  grid-template-columns: repeat(6, minmax(0, 1fr));
  gap: 12px;
  margin-bottom: 20px;
}

.overview-card {
  position: relative;
  min-width: 0;
  padding: 17px 18px;
  overflow: hidden;
  background: var(--za-surface);
  border: 1px solid var(--za-line);
  border-radius: var(--za-radius);
  box-shadow: var(--za-shadow-sm);
  color: var(--za-ink) !important;
  text-decoration: none !important;
  transition: transform .16s ease, box-shadow .16s ease, border-color .16s ease;
}

.overview-card::before { content: ""; position: absolute; inset: 0 auto 0 0; width: 3px; background: #98a2b3; }
.overview-card:hover { transform: translateY(-2px); border-color: #b2ccff; box-shadow: var(--za-shadow); }
.overview-card span { display: block; color: var(--za-muted); font-size: 12px; font-weight: 700; }
.overview-card strong { display: block; margin: 5px 0 2px; font-size: 29px; line-height: 1.05; letter-spacing: -.04em; }
.overview-card small { display: block; overflow: hidden; color: #98a2b3; font-size: 11px; text-overflow: ellipsis; white-space: nowrap; }
.overview-card.accent-red::before { background: #f04438; }
.overview-card.accent-blue::before { background: #2e90fa; }
.overview-card.accent-amber::before { background: #f79009; }
.overview-card.accent-violet::before { background: #7f56d9; }
.overview-card.accent-green::before { background: #12b76a; }

.toolbar {
  display: flex !important;
  gap: 6px !important;
  margin: 0 0 12px !important;
  padding: 5px !important;
  overflow-x: auto;
  background: #eaecf0;
  border-radius: 12px;
  scrollbar-width: thin;
}

.toolbar a {
  flex: 0 0 auto;
  padding: 8px 13px !important;
  background: transparent !important;
  border: 0 !important;
  border-radius: 8px !important;
  color: var(--za-ink-soft) !important;
  font-size: 13px !important;
  font-weight: 700 !important;
  text-decoration: none !important;
}

.toolbar a.active { background: #fff !important; color: var(--za-ink) !important; box-shadow: var(--za-shadow-sm); }

.searchbar { margin: 0 0 16px !important; }
.searchbar form, form.filters { gap: 10px !important; }

input,
select,
textarea {
  width: auto;
  min-height: 42px;
  padding: 10px 12px !important;
  background: #fff !important;
  color: var(--za-ink) !important;
  border: 1px solid var(--za-line-strong) !important;
  border-radius: var(--za-radius-sm) !important;
  outline: none !important;
  font: inherit !important;
  font-size: 14px !important;
  transition: border-color .15s ease, box-shadow .15s ease !important;
}

input:hover, select:hover, textarea:hover { border-color: #98a2b3 !important; }
input:focus, select:focus, textarea:focus { border-color: var(--za-blue) !important; box-shadow: var(--za-focus) !important; }
input::placeholder, textarea::placeholder { color: #98a2b3; }

.card,
.kpi {
  background: var(--za-surface) !important;
  border: 1px solid var(--za-line) !important;
  border-radius: var(--za-radius) !important;
  box-shadow: var(--za-shadow-sm) !important;
}

.card { overflow: auto !important; }
.card h2, .card h3, .card-title { color: var(--za-ink); letter-spacing: -.02em; }
.kpis { gap: 12px !important; }
.kpi { padding: 18px !important; }
.kpi-label { color: var(--za-muted) !important; font-size: 11px !important; font-weight: 700; letter-spacing: .06em; }
.kpi-value { color: var(--za-ink); letter-spacing: -.04em; }

table { width: 100% !important; border-collapse: separate !important; border-spacing: 0 !important; }
th, td { padding: 14px 16px !important; border-bottom: 1px solid #eaecf0 !important; vertical-align: middle !important; }
th { position: sticky; top: 0; z-index: 1; background: var(--za-surface-soft) !important; color: var(--za-muted) !important; font-size: 11px !important; font-weight: 750 !important; letter-spacing: .055em !important; text-transform: uppercase !important; white-space: nowrap; }
tbody tr:last-child td { border-bottom: 0 !important; }
tr:hover td { background: #fcfcfd !important; }
td a { color: var(--za-ink) !important; text-decoration: none !important; font-weight: 700 !important; }
td a:hover { color: var(--za-blue) !important; }

.ticket-no-reply td { background: #fffafa !important; }
.ticket-no-reply td { border-left: 0 !important; }
.ticket-no-reply td:first-child { box-shadow: inset 3px 0 #f04438; }
.ticket-preview { max-width: 460px; margin-top: 5px; overflow: hidden; color: #667085; font-size: 12px; line-height: 1.35; text-overflow: ellipsis; white-space: nowrap; }
.ticket-channel { display:flex; align-items:center; gap:7px; margin-top:4px; color:var(--za-muted); font-size:11px; }
.channel-badge { display:inline-flex; align-items:center; padding:3px 7px !important; border-radius:999px; background:#f2f4f7; color:#475467; font-size:10px !important; font-weight:800; letter-spacing:.02em; }
.channel-telegram { background:#e9f6ff !important; color:#0879b8 !important; }
.channel-max { background:#eef4ff !important; color:#175cd3 !important; }

.notification-panel { display:flex; align-items:center; justify-content:space-between; gap:18px; margin:-4px 0 16px; padding:13px 16px; background:#fff; border:1px solid var(--za-line); border-radius:14px; box-shadow:var(--za-shadow-sm); }
.notification-copy { display:flex; align-items:center; gap:11px; min-width:0; }
.notification-copy strong, .notification-copy span { display:block; }
.notification-copy strong { font-size:13px; }
.notification-copy span { color:var(--za-muted); font-size:12px; }
.notification-dot { width:10px; height:10px; flex:0 0 auto; border-radius:50%; background:#98a2b3; box-shadow:0 0 0 4px #f2f4f7; }
.notification-dot.is-active { background:#12b76a; box-shadow:0 0 0 4px #ecfdf3; }
.notification-dot.is-active { animation:za-pulse 2.4s ease-in-out infinite; }
.notification-actions { display:flex; gap:8px; }

.login-page .wrap { width:min(460px, calc(100% - 32px)) !important; margin:32px auto !important; }
.login-page .card { padding:30px !important; overflow:visible !important; }
.login-page form { display:grid; gap:8px; }
.login-page label { margin-top:6px; color:var(--za-ink-soft); font-size:13px; font-weight:700; }
.login-page input, .login-page form button { width:100% !important; }
.login-page .title { margin-top:28px; font-size:30px !important; }
.login-page .sub { margin:7px 0 20px; color:var(--za-muted); }
.login-page .note { margin-top:16px; color:var(--za-muted); font-size:12px; line-height:1.5; }
.login-divider { display:flex; align-items:center; gap:10px; margin:19px 0; color:#98a2b3; font-size:12px; }
.login-divider::before,.login-divider::after { content:""; height:1px; flex:1; background:var(--za-line); }
.max-login-btn { display:flex; align-items:center; justify-content:center; min-height:44px; padding:10px 14px; border:1px solid #2166eb; border-radius:10px; background:#2166eb; color:#fff !important; font-weight:750; text-decoration:none; }

.ticket-page .wrap { width:min(1900px, calc(100% - 32px)) !important; }
.ticket-page .ticket-topbar { align-items:center !important; padding:17px 20px !important; }
.ticket-page .ticket-hero { margin:0 0 18px; padding:22px 24px; background:#fff; border:1px solid var(--za-line); border-radius:16px; box-shadow:var(--za-shadow-sm); }
.ticket-page .layout { grid-template-columns:minmax(0, 1fr) minmax(360px, 430px); gap:18px; margin-top:0; }
.ticket-page .card { overflow:visible !important; }
.ticket-page .chat-card { overflow:hidden !important; }
.ticket-page .chat-timeline { min-height:560px; max-height:calc(100vh - 290px); }
.ticket-page .right-col { max-height:calc(100vh - 32px); overflow-y:auto; padding-right:3px; scrollbar-width:thin; }
.ticket-page .right-col .card { margin-bottom:12px; }
.ticket-page .ticket-title { color:var(--za-ink); font-size:clamp(28px,3vw,38px); letter-spacing:-.04em; }

.form-card { max-width:1040px; margin-left:auto !important; margin-right:auto !important; padding:0 !important; overflow:hidden !important; }
.structured-form { display:block; }
.form-intro { padding:24px 26px 20px; background:linear-gradient(180deg,#fff,#fcfcfd); border-bottom:1px solid var(--za-line); }
.form-intro h2 { margin:0 0 5px; font-size:21px; }
.form-intro p { margin:0; color:var(--za-muted); font-size:13px; }
.structured-form fieldset { margin:0; padding:22px 26px 24px; border:0; border-bottom:1px solid var(--za-line); }
.structured-form legend { float:left; width:100%; margin:0 0 16px; padding:0; color:var(--za-ink); font-size:14px; font-weight:800; letter-spacing:-.01em; }
.structured-form legend + * { clear:both; }
.form-grid { display:grid; grid-template-columns:repeat(2,minmax(0,1fr)); gap:17px 20px; }
.field { min-width:0; }
.field-wide { grid-column:1 / -1; }
.field label { display:block; margin:0 0 7px; color:var(--za-ink-soft); font-size:13px; font-weight:750; }
.field label span { color:var(--za-red); }
.field input, .field select, .field textarea { width:100% !important; margin:0 !important; }
.field small { display:block; margin-top:6px; color:var(--za-muted); font-size:11px; line-height:1.4; }
.form-actions { display:flex; gap:10px; align-items:center; padding:20px 26px 24px; margin:0 !important; background:var(--za-surface-soft); }
.toggle-field { display:flex !important; align-items:center; gap:11px; min-height:64px; margin:0 !important; padding:11px 13px; border:1px solid var(--za-line); border-radius:10px; background:#fff; cursor:pointer; }
.toggle-field input { width:18px !important; min-height:18px; margin:0; accent-color:var(--za-blue); }
.toggle-field span,.toggle-field b,.toggle-field small { display:block; }
.toggle-field b { color:var(--za-ink); font-size:13px; }
.toggle-field small { margin-top:2px; color:var(--za-muted); font-size:11px; }
.client-edit-page .wrap { width:min(1040px,calc(100% - 32px)) !important; }
.client-edit-page .topbar { align-items:center !important; }
.client-edit-page .topbar h2 { color:#fff; }

.card, .overview-card, .btn, button, .btn-light, .toolbar a { will-change:transform; }
.card { transition:box-shadow .2s ease,border-color .2s ease !important; }
.form-card:hover { border-color:#d0d5dd !important; box-shadow:var(--za-shadow) !important; }
tbody tr { transition:background-color .16s ease; }
.empty { padding: 44px 24px !important; color: var(--za-muted) !important; text-align: center; }
.alert { border-radius: var(--za-radius-sm) !important; }

.badge,
.status,
[class*="badge"] { display: inline-flex !important; align-items: center; padding: 5px 10px !important; border-radius: 999px !important; font-size: 12px !important; font-weight: 750 !important; }

.ticket-layout { display: grid; grid-template-columns: minmax(0, 1fr) 370px; gap: 18px; align-items: start; }
.ticket-side { display: flex; flex-direction: column; gap: 14px; }
.ticket-title-row { display: flex; justify-content: space-between; gap: 16px; align-items: flex-start; margin: 18px 0; }
.ticket-title-row h1 { margin: 0; }
.chat-card, .chat-panel { padding: 0 !important; overflow: hidden !important; }
.chat-head, .chat-header { padding: 18px 20px; background: var(--za-surface-soft); border-bottom: 1px solid var(--za-line); }
.chat-timeline, .chat-body { display: flex; flex-direction: column; gap: 12px; min-height: 420px; max-height: 66vh; padding: 22px; overflow-y: auto; background: #f8fafc; scroll-behavior: smooth; }
.chat-msg { display: flex; flex-direction: column; gap: 5px; max-width: 78%; }
.chat-msg.client { align-self: flex-start; }
.chat-msg.specialist { align-self: flex-end; }
.chat-meta { padding: 0 4px; color: var(--za-muted); font-size: 11px; }
.chat-text, .chat-file { display: block; padding: 11px 14px; border-radius: 15px; line-height: 1.48; word-break: break-word; box-shadow: var(--za-shadow-sm); }
.chat-msg.client .chat-text, .chat-msg.client .chat-file { background: #fff; border: 1px solid var(--za-line); border-top-left-radius: 5px; }
.chat-msg.specialist .chat-text, .chat-msg.specialist .chat-file { background: var(--za-ink); color: #fff !important; border: 1px solid var(--za-ink); border-top-right-radius: 5px; }
.chat-file { text-decoration: none; font-weight: 700; }
.chat-composer-card { padding: 18px !important; }
.chat-composer { display: grid; gap: 12px; }
.chat-composer textarea { width: 100%; min-height: 132px; resize: vertical; }
.chat-composer button, .chat-upload button { width: 100%; }
.chat-upload { display: grid; gap: 9px; margin-top: 14px; padding-top: 14px; border-top: 1px solid var(--za-line); }
.chat-file-picker { display: flex; align-items: center; justify-content: center; gap: 8px; padding: 11px 13px; background: var(--za-surface-soft); color: var(--za-muted); border: 1px dashed var(--za-line-strong); border-radius: var(--za-radius-sm); cursor: pointer; font-weight: 700; }
.chat-file-picker:hover { color: var(--za-blue); border-color: #84adff; background: var(--za-blue-soft); }
.chat-file-picker input { display: none; }

@media (max-width: 1200px) {
  .overview-grid { grid-template-columns: repeat(3, minmax(0, 1fr)); }
  .ticket-layout { grid-template-columns: 1fr; }
  .chat-msg { max-width: 88%; }
  .ticket-page .layout { grid-template-columns:1fr; }
  .ticket-page .right-col { position:static; max-height:none; overflow:visible; }
}

@media (max-width: 800px) {
  .wrap { width: min(100% - 20px, 1480px) !important; margin-top: 10px !important; }
  .topbar { flex-direction: column !important; padding: 18px !important; border-radius: 16px !important; }
  .brand-block { flex-direction: column; gap: 18px; }
  .brand-mark { width: 38px; height: 38px; }
  .top-actions { width: 100%; justify-content: flex-start; }
  .overview-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .searchbar form { grid-template-columns: 1fr !important; }
  .card { overflow-x: auto !important; }
  table { min-width: 780px; }
  th, td { padding: 12px !important; }
  .chat-timeline, .chat-body { min-height: 360px; padding: 14px; }
  .chat-msg { max-width: 94%; }
  .notification-panel { align-items:flex-start; flex-direction:column; }
  .notification-actions { width:100%; }
  .notification-actions button { flex:1; }
  .ticket-page .ticket-hero { flex-direction:column; }
  .form-grid { grid-template-columns:1fr; }
  .field-wide { grid-column:auto; }
  .form-intro,.structured-form fieldset,.form-actions { padding-left:18px; padding-right:18px; }
  .form-actions { align-items:stretch; flex-direction:column; }
  .form-actions .btn,.form-actions button,.form-actions .btn-light { width:100%; }
}

@media (max-width: 480px) {
  .overview-grid { grid-template-columns: 1fr 1fr; gap: 8px; }
  .overview-card { padding: 14px; }
  .overview-card strong { font-size: 25px; }
  .overview-card small { display: none; }
  .title { font-size: 25px !important; }
  .top-actions .btn, .top-actions .btn-light, .top-actions .btn-quiet { flex: 1 1 auto; }
}

@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { scroll-behavior: auto !important; transition: none !important; }
  *, *::before, *::after { animation: none !important; }
}